Shipping Policy

 

Turnaround

We strive to Fill and Ship ALL orders within 48 hours.  HOWEVER,  please remember we make our products. Due to High Demands, Raw Material Orders (we will never substitute inferior raw goods) and Production Batch Runs of Sold out Stock, SOME ORDERS MAY BE 1-3 WEEKS.  

Production will try and reach out to you if there is a delay in your order via email, Text or Phone.

PLEASE CONTACT US IF YOU HAVE SPECIAL CONCERNS.  info@voodoomakeup.com  Please include your Order Number when doing so. 

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.  IN ADDITION, WE MAY BE IN THE MIDDLE OF MAKING YOUR MAKEUP AS YOU READ THIS. Contact infovoodoomakeup@gmail.com for any concerns on Current Stock. 

 

Returns, Refunds and Exchanges

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email infovoodoomakeup@gmail.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:

 Voodoo Makeup

 515 St. Louis

New Orleans, LA 70130

United States

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Items can not be returned if they are opened.

Merchandise that has been used or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

If your item is in like new condition, you may exchange your  item for a different or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.